Privacy & Policy

DATA PROTECTION

On the basis of Article 13 of the Swiss Federal Constitution and the Federation’s data protection regulations (Data Protection Law, DSG), every person has the right to protection of its privacy, as well as protection from abuse of his personal information. Personal data are kept strictly confidential, and we neither sell them nor pass them on to third parties.  In close cooperation with our hosting providers, we make an effort to protect the databases, as far as possible, from unauthorized access, losses, abuse, or forgeries. We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can be subject to security gaps. A complete protection of the data against access by third parties is not possible.

PERSONAL DATA

Personal data are information about your identity, including your name, address, telephone number, and e-mail address. This information is always processed in accordance with the requirements of the General Data Protection Regulation and with other regulations under data protection law applicable to our company. In principle, there is no requirement for you to disclose your personal data when using our website. However, there are some cases where we need to process your personal data to enable us to provide you with the services you require. The same applies, for example, if we need to send you information material or goods you have ordered or if we need to answer your specific questions. Where this is necessary, we advise you accordingly. If there is no legal basis for processing these personal data, we request your consent to do so.  Furthermore, we only store and process data that you have provided to us voluntarily and, where applicable, data that we collect automatically when you visit our website (e.g., your IP address and the name of the pages accessed, the browser you used and your operating system, the date and time of access, search engines used, and names of downloaded files). If you use our services, we only usually collect the data that we require to provide you with those services. If we ask you for other data, this information is optional. Personal data are only processed to provide the services requested and to protect our own legitimate interests.

GOOGLE GA4 ANALYTICS AND GOOGLE TAG MANAGER

This website uses functions of the web analysis service Google Analytics. Provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google GA4 Analytics uses so-called "cookies". These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. GA4 collects both website and app data to better understand the customer journey. It uses event-based data instead of session-based and includes privacy controls such as cookieless measurement, and behavioral and conversion modeling. This website also uses Google Tag Manager functions to provide an optimized conversion tracking. For more information on Google Tag Manager and GA4 Analytics terms of use and privacy, please visit these links: https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/ and https://support.google.com/analytics.

GOOGLE ADWORDS

This website may partially use Google AdWords, an analysis service provided by Google, and, in the context of Google AdWords, conversion tracking. Google AdWords places a conversion tracking cookie in your browser when you click on an advertisement placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If you visit certain pages on our site, Google may recognize that you clicked on the ad and were directed to that page.

The information obtained from Conversion Cookies is used to generate statistics for AdWords customers who use Conversion Tracking. These statistics tell us the total number of users who have clicked on the Google ad and visited a page with a conversion tracking tag.

In addition to conversion tracking, we sometimes also use the features:

- Remarketing

- Target groups with common interests

- User-defined target groups with common interests

- Ready to buy target groups

- Similar target groups

- Demographic and geographical orientation.

With Google's remarketing function, we reach users who have already visited our website. This enables us to present our advertising to target groups who are already interested in our products or services. AdWords also determines which common interests and characteristics users of our site have by looking at user behavior on sites in Google's ad network ("display network") over the past 30 days and using the contextual search engine. Based on this information, AdWords then finds new potential customers for marketing purposes whose interests and characteristics are similar to those of users of our site. Target group-specific remarketing is achieved through the combined use of cookies, such as Google Analytics cookies and Google DoubleClick cookies. 

For more information on Google AdWords terms of use and privacy, please visit this link: http://www.google.de/policies/technologies/ads/.

LINKEDIN PLUG-IN

Our website uses LinkedIn plug-ins supplied by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.  Each time you visit our website, a connection to the LinkedIn servers is set up. LinkedIn is notified that you have visited our website from your IP address. If you click the LinkedIn “Recommend” button and are logged into your LinkedIn account, LinkedIn can associate your visit to our website with your user account. VOOCE GmbH does not know the content of the transmitted data and how they are used by LinkedIn. For more information please refer to the LinkedIn data privacy policy here https://www.linkedin.com/legal/privacy-policy.

BROWSER PLUGIN

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) as well as Google from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de

HOTJAR

We use functions of the web service Hotjar, operated by Hotjar Ltd.

Hotjar is a European company based in Malta. Hotjar uses cookies - text files that are stored on your computer. These data provide us with information about your use of this website. The information generated by cookies about your use of this website is usually forwarded to a Hotjar server and stored there.

NEWSLETTER

If you wish to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you agree to the owner of the e-mail address provided and to receive the newsletter. Further data will not be collected. We use these data exclusively for the dispatch of the requested information and do not pass them on to third parties. You can revoke your consent to the storage of data, e-mail address and their use for sending the newsletter at any time, for example via the "Unsubscribe" link in the newsletter.

COOKIES

The Internet pages partly use so-called cookies. Cookies do not damage your computer and contain no viruses. Cookies serve to make our offer more user-friendly, effective and safer. Cookies are small text files which are stored on your computer and which your browser saves. Most of the cookies VOOCE GmbH uses are so called «session cookies». They are automatically deleted after your visit. Other cookies remain on your device until you delete them. These cookies allow us to recognize your browser on the next visit. You can set your browser to inform you about setting cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for specific cases or in general, and to activate the automatic deletion of cookies when the browser is closed. The functionality of this website may be restricted when cookies are deactivated.

LINKS

If you use external links made available on any of our websites, this data protection statement does not extend to these links. In providing any links, we ensure that, at the time of creating the link, there was no apparent breach of applicable law on the linked website. However, we have no influence on other service providers' compliance with data privacy and security regulations. Therefore, please refer to the other service providers' websites and their own data protection statements.

CONTACT FORM 

If you send us inquiries by means of a contact form, your information from the inquiry form, including the contact data you provide here, will be saved by us for the purpose of processing the inquiry and for the case of relating questions. We do not pass on this data without your consent.

CHATBOT

This website uses a Generative AI chatbot with the purpose of supporting our clients with answers about our services.The goal of the chatbot is to make the search on our website simpler, user-friendlier and engaging and not to provide advice. The chatbot answers have to be considered as non-binding. The responses do not replace consultation with a professional. A purchasing decision remains the user's responsibility, even if the chatbot makes a purchase recommendation. The chatbot is based on Generative AI that can "hallucinate", meaning, generate incorrect answers. In particular, there is no liability for the accuracy, completeness, and timeliness of the chatbot's responses. Our liability for intent and gross negligence remains unaffected.The entry of particularly sensitive personal data (PID) is strictly to be avoided. The user conversation is processed to our chat engine for the purpose to improve the chatbot user experience. No liability is assumed for any functionality issues or statements made by the chatbot.

INFORMATION, DELETION AND BLOCKING

You have the right at any time to free information about your stored personal data, their origin and recipient and the purpose of data processing as well as a right to correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint for this and other questions on the subject of personal data.

DATA PROTECTION CONTACT (according to article 4, No. 7 of the European "GDPR")

VOOCE GmbH
Etzbergstrasse 37, 8405 Winterthur, Switzerland
E-Mail: talk@voicetechhub.com
Data Protection Officer:
Nina Habicht, talk@voicetechhub.com

This privacy policy was created on 20.09.2019 and will be continuously updated (latest update: 05.01.2024)